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Warranty Coverage and Exclusions

At Pure-EVs, our eTrikes are built to last. All our products come with guarantees that cannot be excluded under the terms and conditions. Below is an overview of what’s covered—and what’s not—under the Pure-EVs Warranty Program.

Coverage

Pure-EVs New eTrike Limited Warranty

Covers the repair or replacement of any parts found defective due to manufacturing or material issues within the warranty period. Authorized dealers will repair or replace these parts free of charge—regardless of ownership transfer during the warranty period.

Parts Warranty

Only original Pure-EVs replacement parts are used for warranty repairs. These parts meet our strict quality and safety standards to ensure your eTrike’s performance and resale value remain protected.

Battery Warranty

Your Pure-EVs certified battery is covered by a 5-Year Standard Warranty under the following conditions:

  • The battery must remain in its original condition, with no signs of tampering.

  • Charging must be performed at an authorized Pure-EVs charging station.

  • The warranty is void if the battery is misused, neglected, or abused (e.g., regularly operating the unit until the battery reaches 0%).

Exclusions

Pure-EVs New eTrike Limited Warranty

The following items are not covered under the Pure-EVs New eTrike Limited Warranty unless directly caused by factory defects:

Maintenance & Wear-and-Tear Items

  • Brake system components (e.g., brake pads, discs, drums)

  • Leaf springs and shock absorbers

  • Accessories installed by Pure-EVs or the end user (e.g., fans, lights, custom add-ons)

  • Regular servicing of electrical or control system devices

  • Cleaning of the system

  • Wheel balancing and alignment

  • Adjustment of clutch or brakes

  • Removal of rattles, squeaks, and tightening of components

  • Keypad batteries (if fitted)​

  • Replacement items such as:

    • Batteries/air filters

    • Emission control valves

    • Spark plugs

    • Wiper blades

    • Engine and other belts

    • Hoses

    • Brake and clutch linings

  • Addition of lubricants

  • Repair/replacement of trim, paint, dents, scratches, or appearance items​

  • Surface rust from scratches, stone chips, or similar damage (other exclusions may also apply)

Tires

Repair or replacement of tires caused by:

  • Normal wear and tear

  • Cuts, snags, bruises, bulges, or impact damage (curbs, potholes, etc.)

  • Punctures or tire repairs

  • Improper inflation, misalignment, or mounting/dismounting

  • Damage from tire chains, racing, driver abuse, or excessive spinning (mud/snow situations)

​Wear and Tear Examples​​

To avoid confusion, here are common examples of wear and tear that are not covered by warranty:

  • Brake pads thinning from regular use

  • Tires losing tread over time

  • Paint fading due to sun exposure

  • Small scratches or dents from daily driving

  • Worn-out wiper blades

  • Rust spots from stone chips or scratches

  • Battery capacity gradually decreasing with age

  • Noise or squeaks from normal use of moving parts

Need More Details?

For full warranty terms and support, contact us at hello@pure-evs.com.

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